Shipping policy

At Graffix Garments, we are committed to ensuring that your shopping experience is seamless and enjoyable. Below, you'll find all the information you need regarding our shipping policies.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Confirmation: You will receive a notification once your order has shipped, along with a tracking number.

Domestic Shipping

  • Shipping Rates: We offer a flat rate shipping fee of £1.99 on T-shirts and £2.99 for Hoodies on all domestic orders. Free shipping is available on orders over £50.
  • Delivery Time: Standard shipping typically takes 3-5 business days after your order has been processed.

International Shipping

  • Shipping Rates: International shipping rates vary based on destination and will be calculated at checkout.
  • Delivery Time: International shipping times vary by destination, typically ranging from 10-20 business days.
  • Customs and Duties: Please note that international orders may be subject to customs duties and taxes. These are not included in our shipping rates and are the responsibility of the customer.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order on the carrier’s website.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Some items may be subject to additional shipping restrictions due to size, weight, or destination.

Delays

While we strive to ensure timely delivery of your order, there may be instances of delays due to factors beyond our control (e.g., carrier delays, inclement weather, customs processing). We appreciate your understanding and patience in such situations.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at contactus@graffixgarments.com with your order number and we will assist you in resolving the issue.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at contactus@graffixgarments.com with your order number and photos.

Contact Us

If you have any questions or concerns about your shipping, please don't hesitate to contact our customer service team at contactus@graffixgarments.com. We're here to help!

Thank you for choosing Graffix Garments. We appreciate your business and look forward to providing you with high-quality, stylish graphic tees.